Sales Order Administrator

Position Overview

The Sales Order Administrator supports Sales and Product Support by accurately processing transactions relating to quotations and order fulfillment for the company’s sales of equipment, spare parts, and service.

Key Areas of Responsibilities

• Generates and sends customer quotes with the support of the sales and product support groups
• Verifies customer purchase order information for accuracy
• Enters sales orders into ERP system
• Initiates internal work order creation, and follows up with internal material planning and production groups to obtain leadtime estimates
• Tracks and reports on sales and service orders in ERP system
• Emails order confirmations to customers, and responds to inquiries related to existing orders
• Assists with filling orders by packing parts and preparing items for shipment
• Completes international shipping paperwork (UPS, FedEx, etc.)
• Works with Production, Finance and Product support to ensure spare parts and service orders are scheduled, completed and invoiced appropriately
• Follows up and communicates both internally and externally to ensure a high level of customer satisfaction

Qualifications

• 2 to 3 years relevant work experience in a manufacturing environment
• Highly organized and detail oriented
• Customer service oriented with professional written business communication skills
• Excellent English written and verbal communication skills
• Experience with ERP software
• Experience with logistics and shipping
• Familiarity with USMCA and HS codes
• Previous experience with CRM software (Salesforce is an asset)
• Good understanding of accounting procedures: invoicing, receivables
• Strong experience in Microsoft Office
• Ability to work independently as well as within a team with minimal supervision